SHIPPING & RETURNS
DOMESTIC SHIPPING - England, Scotland and Wales
Shipping costs start at £3.99 as a standard rate for anything under 2kg. Over that the cost is £5.95, and larger kits will be £11.95. We use DX next day delivery service for larger items, and Royal Mail 24 hour tracked for smaller packages. Whilst we aim to get orders shipped out wihtin 2 working days, please note that due to Brexit disruption at the border it is taking us longer to source parts, which means there may be a lead time of 7-10 working days before you receive your order.
Northern Ireland, Isle of Man, Channel Islands
Shipping cost to Northern Ireland is £17.50, using DX 48 hour service.
For the Isle of Man and the Channel Islands, shipping rates are priced to to weight (starting from £10.50).
An example of shipping, for a standard 8kg parcel (an Xchange/Hybrid Kit), these are the shipping prices:
£25: Ireland, Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Italy, Netherlands, Poland, Portugal, Spain, Sweden.
£35: Bulgaria, Croatia, Czechia, Greece, Hungary, Norway, Slovakia, Slovenia, Switzerland, Romania, Türkiye
£60: Iceland, Malta, Cyprus
Parcels smaller than 5kg will be slightly less (Bobil Electric tank, or smaller parts), and over 10kg will be more (this usually are for full kits + diesel heaters). Entering your address into the website will display the correct shipping prices.
USA and Canada
We ship via Parcelforce, UPS or Royal Mail, and the price will be determined by weight of your items. Entering your address into the website will display the correct shipping prices. As a rough estimate:
Under 2kg: £20
2 - 5kg: £55
Australia and New Zealand
We ship via Parcel Force worldwide or Royal Mail, and the price will be determined by weight of your items. Entering your address into the website will display the correct shipping prices.
0 - 2kg: £23.75
2 - 5kg: £55
If you don't see your country listed above, we may be able to ship to you, but we would have to look at shipping costs on an individual basis. Please contact us at email@example.com to find out about this.
CUSTOMS AND IMPORT TAX
Import tax is decided per country, at the border and is not something we have control over. For more information please check your government website.
IMPACT OF BREXIT & BORDER DELAYS
We have suffered delays with international suppliers due to Brexit, and so it is taking us longer to keep stock levels up, especially as a smaller company. Please bear with us - we are working hard to find alternative solutions for our stock. We will endeavour to ship every order within 10-15 working days.
If you have any further questions don't hesitate to contact us at firstname.lastname@example.org
RETURN & EXCHANGE POLICY
TERMS AND CONDITIONS
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
RETURNS AND EXCHANGE
If you are not satisfied with the product received, we are always happy to replace or refund. For a full refund we must be notified within 30 days of you receiving the product. If it is outside this timeframe please contact us to see if there are any partial-refund options available to you, or if you would like to replace the item for another.
We provide a 1 year warranty on all Bobil branded products. If the product you receive is faulty in any way we are happy to replace the item or provide a full refund.