SHIPPING & RETURNS  

SHIPPING POLICY:
DOMESTIC SHIPPING - England, Scotland and Wales

Shipping cost is £3.95 as a standard rate for the whole kit. We use DX next day delivery service, however please note that due to COVID and Brexit disruption at the border it is taking us longer to source parts, which means there may be a lead time of 10-15 working days before you receive your order. 

Northern Ireland

Shipping cost to Northern Ireland is £17.50, using DX. 

Europe

Shipping costs as follows, using UPS:

£17.50: Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain.

£25: Finland, Sweden, Romania

£39: Norway

If your country of residence is not listed here, please contact us to advise on shipping costs. 

USA and Canada

The cheapest way to order is without a tank. If you source this locally then it changes the size of the parcel we need to send, reducing the cost. We ship via UPS or FedEx.

No tank: £33

With tank: £60

Australia and New Zealand

The cheapest way to order is without a tank. If you source this locally then it changes the size of the parcel we need to send, reducing the cost. Shipping is via Royal Mail, Parcel Force worldwide or FedEx.

No tank: £45

With tank: £85

Other countries

We may be able to ship to you, but we would have to look at shipping costs on an individual basis. Please contact us at info@bobilvans.co.uk to find out about this. 

CUSTOMS AND IMPORT TAX

Import tax is decided per country, at the border and is not something we have control over. For more information please check your government website. 

IMPACT OF COVID AND BREXIT

We have suffered delays with international suppliers due to COVID and so it is taking us longer to keep stock levels up. Please bear with us. We are now also being impacted by border delays but we will endeavour to ship every order within 10-15 working days. 

If you have any further questions don't hesitate to contact us at info@bobilvans.co.uk

RETURN & EXCHANGE POLICY

TERMS AND CONDITIONS

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

RETURNS AND EXCHANGE

If you are not satisfied with the product received, we are always happy to replace or refund. For a full refund we must be notified within 30 days of you receiving the product. If it is outside this timeframe please contact us to see if there are any partial-refund options available to you, or if you would like to replace the item for another. 

 

 

WARRANTY

We provide a 1 year warranty on all Bobil branded products. If the product you receive is faulty in any way we are happy to replace the item or provide a full refund.